Return & Exchange Policy
At Ashootabby, each handbag is thoughtfully handmade to order, making every piece truly unique. Because of this personalized process, we do not offer returns or exchanges unless the item received is defective or incorrect.
Eligibility for Return or Exchange:
-
Claims must be submitted within 24 hours of receiving your order.
-
You must provide clear photos of the item along with your order details.
-
Valid claims may include manufacturing defects or receiving the wrong item.
Refunds:
-
In the case of a valid defect or issue, we may offer a refund, subject to review on a case-by-case basis.
-
Refunds will be processed only after the issue is verified and approved by our team.
We appreciate your understanding and support of slow, intentional fashion. Your satisfaction is important to us, and we are always here to help if something isn’t right.
📧 For any concerns or claims, please contact us at ashoo.tabby@hotmail.com